Quick Facts: CSAT score 75% Self-service rate 75% Ticket-handling time reduced by 20% How Fintiba achieved a self-service rate of 75% and cut ticket handling time by 20% Fintiba is a fintech company, helping international expats start their lives in Germany. Their business is highly personal and not the easiest to automate. The solution was simple, but strategic: to evaluate customer requests based on frequency & complexity, and resolving the first ones through the chatbot. Now the service team has time to look after the tricky cases requiring that “human touch”. Client Challenges Results •Fintiba ensures a smooth start for expats who want to work or study in Germany. •Founded in 2016, the company supports internationals from more than 170 different countries. •Tai

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