How SumUp cut agent demand by 22%, and scaled up customer service. With a great product, comes great responsibility. Revolutionary fintech company SumUp is growing so fast, their customer service cannot keep up. Enter Solvemate: with a resolution rate of 72%, SumUp cut agent demand by a whopping 22%. Quick facts Resolution rate of 72% 22% decrease in demand for SumUp human agents Virtual agent resolves over 80.000 requests/month The Client The Challenge The Results •The fastest growing private company in Europe •Payment provider making card payments accessible for any merchant •Presence in 3 1 countries after expansion into 1 4 markets last year •Hundreds of thousands of small businesses rely on SumUp to get paid •Handling customer support in the langua

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