How Formlabs cut 16% of all incoming customer service requests Formlabs is disrupting the field of 3D printing with their unique product. With Solvemate, the company supports their growing B2B customer base - while saving costs. Quick facts Over 1000 solutions presented / month 75% resolution rate Global service requests decreased by 16% The Client The Challenge The Results •World leading professional 3D printer manufacturer •Over 40 million parts printed with Formlabs printers worldwide •Products are used in industries like engineering, manufacturing, dentistry, healthcare, jewelry & education •Finding a solution to solve complex, hardware-related problems •Serving global B2B customers around the clock •Scalability - keep the company growing withou

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