ada.suppor t Cas e S t udy Ho w A da led Can ada ’ s f as t e s t-gr o wing t elco t o a ut om a t e 2M+ con v er sa tions in one y e ar “F r om our cus t omer s t o our agen t s , and e v en in t o t he C-suit e , A da con tin ue s t o surp ass t he e xpec t a tions o f all our s t ak eholder s . W e ’ r e no t only sa ving millions in support co s t s , but w e ’ r e dis co v ering comple t ely ne w r e v en ue wit h a s elf-s erv e s olution t h a t a ut om a t e s ac tions , no t jus t ans w er s .” - 9 A.M. - 5 P .M. liv e support hour s - Incr e asing cus t omer w ait time s - R epe titiv e , lo w - v alue tick e t s s t alling agen t pr od uc tivity - Basic p a ymen t s and upgr ade s r eq uiring liv e h um an support Be f or e A da - 2 4/7 ins t an t, per s on aliz ed,

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