Case Study

Leading a cryptocurrency company to decrease ticket handle time by 90%+

Leading a cryptocurrency company to decrease ticket handle time by 90%+

Pages 2 Pages

F ounded in 2013, Lit eBit. eu, a Ne t herl ands-b as ed cryp t ocurr enc y br ok er , pr o vide s a pl a tf orm t h a t en able s e v ery da y consumer s t o buy , s ell, and s t or e 55 diff er en t type s o f cryp t ocurr enc y . W it h t housands o f us er s acr o ss E ur ope t urning t o t he pl a tf orm e v ery mon t h, pr o viding a high-q uality cus t omer e xperience is a cor e pill ar o f Lit eBit. eu ’ s br and v alue and diff er en tia tion, wit h an NPS s cor e o f 9 3%. Since it s in f anc y , t he busine ss h as gr o wn, ho w e v er; it w as t he ris e o f cryp t ocurr enc y popul arity t h a t led t he busine ss t o r apidly e xp and. Ov er t he cour s e o f 2017 , as cryp t ocurr enc y con tin ued t o m ak e he adline s , a surplus o f consumer s t urned t o t his ne w

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