A leading commercial bank in Nigeria partnered with Newgen to automate its processes across nine branches and manage documents on a unified platform. Facing challenges like manual intervention, decentralized document storage, high turnaround times, and limited accessibility, the bank implemented Newgen's Business Process Automation (BPM) and Enterprise Content Management (ECM) platforms. The deployment streamlined document management, reduced turnaround times, enhanced productivity, ensured compliance, and improved customer experience by enabling seamless communication and efficient operations.

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