Case Study

HMRC Evaluates International Best Practice to Identify Further Step Change Improvements

HMRC Evaluates International Best Practice to Identify Further Step Change Improvements

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across a group of peer tax authorities. It involves identifying common tax processes, comparing cost and other performance indicators and carefully interpreting differences identified. This in turn enables the sharing of best practise and the identification of opportunities for efficiency and performance improvement. HMRC conducted an initial feasibility study in 2009 with data from the tax administrations of South Africa and Australia

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