HMRC advisers use “robots” to reduce call times by 40%, improve customer service and increase job satisfaction
HMRC advisers use “robots” to reduce call times by 40%, improve customer service and increase job satisfaction
4 PagesHMRC advisers use “robots” to reduce call times by 40%, improve customer service and increase job satisfaction Robotic solutions based on ideas from staff HM Revenue & Customs (HMRC), the UK tax authority, is automating processes to give a better service to customers as part of their wider digital transformation. They are using Robotic Process Automation (RPA) to automate time-consuming clerical tasks, and link digital services and back-of
