Managing successful change: IT service transformation at HMRC

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© The Stationery Office 2012 AXELOS.com Managing successful change: IT service transformation at HMRC Case Study October 2012© The Stationery Office 2012 Contents Introduction 3 Background 3 Aims 3 The approach 3 Challenges 5 Successes 5 Conclusion 6 The future 6 Acknowledgements 6 Trade marks and statements 7© The Stationery Office 2012 3 Managing successful change: IT service transformation at HMRC Introduction HM Revenue & Customs (HMRC)

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Managing successful change: IT service transformation at HMRC

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