Healthcare Services Company Needs Effective Call Center Training
Healthcare Services Company Needs Effective Call Center Training
3 PagesHEALTHCARE SERVICES COMPANY | CASE STUDY MN ALE ARNING.COM © 2018 by Michaels & Associates Docntrain, Ltd. dba Michaels & Associates HEALTHCARE SERVICES COMPANY NEEDS EFFECTIVE CALL CENTER TRAINING Overhaul the existing call center new hire training program to meet business needs and serve as a model for the entire training curriculum Reduce training time while concentrating on key behaviors for success CHALLENGES Conduct a thorough analysis of the existing program to identify knowledge gaps and areas for improvement Interview and observe successful call center employees to identify key competencies to addr
