white  paper      Contents  Scope  2  Goals  2  Tools  4  Case Study # 1:  Dixie Sales  5  Case Study # 2:  Kemper Auto &  Home  6  Case Study # 3:  Eastman Kodak Co.  7  July 2008  Art Goes  Director of Sales  DeskFlex, Inc.    Improving Productivity:   Call Center Agent Seating    Call Center Management: Planning, Scheduling, Historical and Real Time Statistics Introduction: Since their inception in the 1960s and before, call c

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