If anyone understands the importance of closing a deal, it’s Lever. Given that they’re a leading recruitment SaaS firm whose primary offering streamlines the hiring and applicant tracking process, it’s literally their business to give companies the tools to find the right people and get them to the point of saying yes. So why were they having so much trouble getting the right information to their own revenue teams? And how much was this time-intensive knowledge-finding process slowing down their sales cycles? Navigating the knowledge dump By the end of 2017, Lever’s employees were using a diverse array of solutions, including a knowledge base, an asset repository, shoulder tapping, and pinging each other on Slack, to address requests from prospects. It was a comprehensive setup w

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