© 2019 Fannie Mae. All rights reserved. The Challenge As the mortgage industry digitizes, the sudden change in routine can be daunting. Guild Mortgage had concerns about experiencing apprehension from customers and loan officers but knew its existing process had to evolve. An updated process would be not only safe and effective, but also so easy and efficient that everyone – customers, employees, and even potential employees – would be asking for it by name. The Solution Guild Mortgage saw the Desktop Underwriter® (DU®) validation service, a component of Day 1 Certainty®, from Fannie Mae, as an opportunity to change the customer experience for the better. When Guild Mortgage first began using asset validation through AccountChek and employment verification through The Work Numb

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