© 2019 Fannie Mae. All rights reserved. The Challenge As buyers start to expect a more digital experience, The Mortgage Firm knew that they had to increase their operational efficiency in order to compete with online options – while maintaining the personal touch that continues to bring people back. “ While some people in the industry are overthinking the change, we’ve made Day 1 CertaintyTM just part of the process. And when it’s part of the process, you don’t have to explain it in any great detail – it is what it is. We don’t oversell it, we don’t over hype it – it’s just part of our daily activities. ” Todd Pierson, President of The Mortgage Firm The Solution The Mortgage Firm started using the Desktop Underwriter® (DU®) validation service offered through Ellie Mae’s Encompas

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