© 2019 Fannie Mae. All rights reserved. The Challenge Shaped by a new generation of seamless, digital products, borrower expectations are higher than ever. U.S. Bank recognized the need to reimagine their processes and adapt to meet these new expectations. They want to make mortgage lending faster, easier, and more transparent so customers can focus on the dream of homeownership and not on the mountains of paperwork historically associated with mortgages. “Mortgage leaders really need to think about digital transformation – primarily because it’s what the customer expects,” says Tom Wind, Executive Vice President, Consumer Lending, U.S. Bank. “What we hear over and over again is that the mortgage process is a burden. It’s [a] high anxiety experience. So, we’re really focused on

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