GTT Uses LiveChat as a Primary Number of Phone Calls by 50%
GTT Uses LiveChat as a Primary Number of Phone Calls by 50%
6 PagesGTT GTT Uses LiveChat as a Primary Support Channel and Reduce the Number of Phone Calls by 50% Challenge: Meeting the increasing demand for customer support without growing staff at an equal pace. Solution: Offering LiveChat as the main communication channel. Results: 50% of customers use LiveChat over the phone and 83% of them are satisfied with the service. GTT is a call center and retail support organization. They offer phones, Internet, video, mobile plans, PBX services and more – for businesses and individuals. They have established themselves as a progressive full–service communications company which continuously seeks to provide state of the art technology in keeping up with international standards. Their mission is to foster a betterquality of life for all Guyanese and to facilitat
