Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Self-Service with Enhanced Customer Experience
Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Self-Service with Enhanced Customer Experience
2 PagesCASE STUDY Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Self-Service with Enhanced Customer Experience Growing demand for innovative payment options from insureds and agents was putting increased pressure on Grayson-Carroll-Wythe Mutual to implement an electronic bill presentment and payment (EBPP) platform. Being in a highly competitive space, they needed to provide a better customer experience, and they needed to act fast. After switching to Invoice Cloud, Grayson-Carroll-Wythe Mutual has seen several benefits, including: • Increased self-service, paperless and AutoPay adoption • Higher customer satisfaction • Decreased print and mail costs • Automatic technology updates BY THE NUMBERS: Grayson-Carroll-Wythe Mutual saw: "We are a relatively small insurance company,
