CASE STUDY Farmers Mutual Improves the User Experience with Innovative Technology Farmers Mutual was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its core billing software to help them innovate policy collections, overcome mailing obstacles, and increase operational efficiencies. After implementing Invoice Cloud, Farmers Mutual has seen several benefits, including: • Increased self-service and collections efficiency • Higher customer satisfaction • Reduced staff workloads • Decreased print and mail costs • Automatic technology updates SINCE IMPLEMENTATION: Farmers Mutual saw: "We were looking for a digital payment solution that provided a friendly user experience and the latest payment innovations. Invoice Cloud deli

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