CASE STUDY Arlington Saves Time and Money by Providing Exceptional Customer Experience and Increasing Self-Service Increasing water rates were becoming a major issue for Arlington Water Utilities customers. To combat these rate hikes, Arlington needed to find a creative way to increase revenue and decrease costs without raising rates. The utility faced a number of billing challenges, including soaring credit card processing fees, rising print and mail costs, and increased calls and walk-ins. After switching to Invoice Cloud, Arlington has seen several benefits, including: • Substantial savings on credit card processing fees • Increased self-service and paperless adoption • Higher customer satisfaction • Reduced staff workloads and manual labor • Decreased print and mail costs BY TH

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