CUSTOMER SUPPORT’S MISSING LINK In customer relationship management, every interaction matters. From the first advertising touch to billing to the service upgrade emails—every aspect of the experience must communicate that the customer is valued and appre- ciated. NorthStar TeleSolutions is the missing link for companies seeking to enhance their subscriber management and customer support services. With their proprietary SaaS software called Insite, NorthStar helps support the subscriber operations of nearly 100 North American utility companies, cable companies, broadband, video and voice providers who collectively serve more than 1.5 million subscribers. Developed from the ground up, Insite integrates into customers’ platforms to manage major business functions such as billing, ra

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