THE CHANLLENCE Against a backdrop of increasing need for efficiency, Franklin American Mortgage Company’s (FAMC) business intelligence solution previously incurred significant development times, could not achieve required report formats, and stifled analytics sharing and reuse. They had replied on Crystal Reports, which instilled a model of various localized silos where users created their own versions of commonly needed reporting and data assets. After countless hours spent trying to replicate the precise format and layouts of government-mandated compliance forms, the mortgage giant was burdened by their existing toolsets and left in a situation where many reporting outputs required manual intervention before they reached a “ready-to-submit” state. Manually running and distribut

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