Franklin Mint FCU Shares 5 Things About Engageware’s Banking Chatbot “Selecting Engageware’s chatbot was a no-brainer. It pulls directly from member support content we already have within the Customer Self-Service TM platform and deploys it through an engaging, interactive chat interface. It was super simple and easy to implement, and the usage has been high, especially in the current climate where member questions have skyrocketed. We estimate that it has saved us hundreds of calls to our service center every day since launching. It was an obvious value-add to our member engagement strategy.” Franklin Mint Federal Credit Union has provided financial products and services to its members in the greater Philadelphia region and beyond since 1970. Now with over $1.5 billion in asse

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