How Sharonview FCU Reduced Exceptions & Increased Employee Accountability
How Sharonview FCU Reduced Exceptions & Increased Employee Accountability
4 PagesHow Sharonview FCU Reduced Exceptions & Increased Employee Accountability THE HESITATIONS: Before Sharonview Federal Credit Union, a $1.7 billion institution headquartered in South Carolina, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the decision to purchase Engageware, and to centralize and make searchable the credit union’s policy, product, and procedure information. • Would content have to be perfect before uploading it into the new system? • Would employees buy into the new way of doing things? • What steps should we take to ensure a successful transition? From humble beginn
