Staley Credit Union and Engageware Deliver Digital Support to Members’ Fingertips in Less than 30 Days 1. ENGAGEWARE CUSTOMER SELF- SERVICE IS EXACTLY WHAT WE NEEDED TO ACHIEVE OUR GOAL OF “HELP MEMBERS HELP THEMSELVES.” If you asked Blake E. Wallace, AVP of Member Services at Staley Credit Union, how Engageware met or exceeded his expectations, we would guess he would tell you in these five ways... OK, full transparency — we did ask him and here’s what he told us, and wants you to know. In their search for solutions that could help them achieve this, Blake and his team searched for terms like 24/7 member support, FAQs, and website search. When they came across Engageware’s Customer Self- Service, they found not only a product, but a service that “is the epitome of helping our

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