Franklin Foods, a 124-year-old cream cheese manufacturer, modernized its operations by adopting Epicor ECM (DocStar) solutions to replace paper-based financial processes with automated, digital workflows. This transformation streamlined accounts payable and credit memo procedures, improving productivity, sustainability, and visibility while freeing resources for strategic initiatives. The company’s credit memo workflow now includes centralized document packages and insights for quality improvements. Partnering with Epicor and Mosaic, Franklin Foods continues to grow, using automation to enable high-value tasks and cost-saving initiatives, ensuring a competitive edge in the marketplace.

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