THE CHALLENGE “Our sales representatives accessing Salesforce to input critical information were waiting too long for pages to load. Performance degradation seemed to be highest during the afternoon in the eastern USA and that’s when and where we saw the most trouble tickets” says the company’s IT and Monitoring Manager. Sales managers want instant information to accurately reflect revenue prediction in forecasting. “Any slowness in Salesforce has a direct impact on our business. End-user experience is critical to our business’s success when it comes to Salesforce.” This Fortune 100 company’s IT and Monitoring Teams received many complaints about how slow the SaaS application was, but had no means to understand the cause of performance degradation or ability to troubleshoot th

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