Starfish Associates, LLC ? 1200 US Highway 22 ? Bridgewater NJ 08807 ? 908-243-2900 ? www.starfishassociates.com © Copyright 2019 Customer Case Study Capsules Fortune 100 Insurance Company Business Challenge This insurance company is one of the largest and strongest diversified insurance and financial services organizations in the U.S. With more than 31,000 employees in a multi-vendor communications environment. They needed to automate and streamline their communications business processes in order to achieve operational efficiencies. Specifically they wanted to: • Synchronize data between their IT & telecom systems and applications • Automate MACDs (move/add/change/delete) and service requests • Provide end users with self-service tools Starfish Solutions Starfish w

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