FCM Travel partnered with a Fortune 100 insurance company to enhance their travel program after a decade with their previous provider. The client sought improvements in mobile technology, integration, and service value, and after a competitive evaluation, awarded the contract to FCM. The change management process, guided by Prosci ADKAR principles, included extensive communication, training sessions, and custom resources tailored to different travel personas. The collaboration led to a successful transition, with positive feedback from staff, who felt well-prepared for the changes. The program also featured improved stakeholder engagement, smoother booking processes, and a significant boost in employee satisfaction.

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