THE CHALLENGE As true conglomerate in a world of ever-greater specialization, this Fortune 100 company’s reach ranges from ubiquitous civilian products to specialized military equipment. To deliver on-time outcomes for customers, It is absolutely vital that they have access to critical applications at any time, from anywhere employees are located. Over 2,100 Web and SaaS applications are used across the enterprise’s workforce to support their daily operations. The internal IT help desk is their first line of support when employees can’t connect to their SaaS applications, but the help desk was in the dark to the cause of slowdowns. “The global transition to SaaS shouldn’t mean giving up control and oversight of business-critical applications,’’ explains the manager of their co

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