Customer story Customer story Foot Locker’s mobile-first approach to training drives the team member behaviors that keep customers smiling Enter Lauren Hayes, Head of Global Learning. When she joined Foot Locker in 2018, her mandate was to develop a cohesive, consistent learning strategy for store teams and leadership alike. So, where do you start when you have a blank slate of this size? If you’re Hayes, you go straight to the source. “I did a lot of focus groups with the store teams and field leadership,” Hayes says. “And I kept hearing the same themes repeated. The training at the time was mostly in books and binders, so in addition to the content, the delivery was very outdated. We have a lot of younger, part- time team members who spoke about how their schools w

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