Customer story By Tina Crewse, Sales Operations Manager, Russell Cellular Providing great service to customers while smoothly running retail operations takes focused, dedicated and knowledgeable frontline employees. But training these team members means striking the right balance between active and passive learning. You know when you get it right. But if you get it wrong, the experience can have a negative effect on the people you rely on most. A growth mindset leads to professional gains I’ve been with Russell Cellular, a Verizon Wireless Authorized Retailer, for almost 12 years. I started as a Wireless Sales Representative in the field, and I’m now the Sales Operations Manager, overseeing all things training including document and digital An effective training c

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