Flexible & Scalable Offshore Delivery Center Lowers TCO & Enhances Customer Experience SITUATION The customer (a US based firm) was seeking an Indian partner to help establish a technology delivery center (captive) in India, including setup of operations, delivery support and ongoing support as needed. This was necessitated to enable their business units to have the necessary competitive and cost advantage. IMPACT The customer tried to acquire its Indian partner but was unable to come to terms and hence decided to establish operations (captive center) on its own in India. RESOLUTION ITC Infotech’s good brand name, strong financials and deep knowledge of the captive setup helped the customer set up their offshore delivery center easily and offer superior customer e

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