CASE STUDY FLEXIBLE AND AGILE SERVICE DELIVERY PLATFORM ELEVATES CUSTOMER EXPERIENCE Abstract Infosys partnered with McCamish Systems, now a subsidiary of Infosys BPO, to develop and implement a scalable, best-of-breed BPM platform that would enable them to process change requests for multiple clients using a single instance of the software and common process components. We delivered a flexible and agile solution that automated a number of manual processes, significantly reducing the processing time and mitigating the risk of human error. The platform enabled McCamish’s call center professionals to better service insurance customers by reducing the average handling time (AHT) by 80%.External Document © 2018 Infosys Limited External Document © 2018 Infosys LimitedBusiness Context

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