Case Study

Flexible And Scalable Training

Flexible And Scalable Training

Pages 6 Pages

Objectives • Support the Social Security Administration’s (SSA) transition to newly introduced communication services • Develop and deliver the training needed for call center employees, including those with disabilities, to perform their job with minimal downtime using the new technology • Assure user satisfaction and adoption of the new communications tools • Offer a flexible training solution to accommodate the large geographic scope of

Join for free to read