FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction with LiveVox Problem Like many contact centers, American First Finance utilized separate email and SMS applications to engage with their customers in addition to voice. This created significant data gaps between each channel. As a result, both the customer and agent experience on these new channels were disconnected. Insight into channel performance was also difficult to understand without the data centralized in a single location. Solution LiveVox’s customer engagement platform provides unified multichannel capabilities across all digital channels. A fully integrated platform empowers contact center managers to create blended multichannel campaigns on the fly and with minimal reliance on IT. In addition, LiveV

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