How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience Breaking Down Barriers Best Egg previously had multiple outsourced telephony vendors, each with their own platform, and didn’t have control over how they branded the customer and agent experience. By partnering with LiveVox and choosing a single vendor, the LiveVox platform has given Best Egg the intelligent routing capabilities to achieve consistency across all of their insourced and outsourced networks, and has delivered a more unified customer experience. info@livevox.com | 844.207.6663 | livevox.com 1 Impact Unified customer and agent experience Use Case Inbound and Outbound Calling Industry Fintech Transitioned seamlessly to the new telephony platform. Unlocked efficiency gains for inbound a

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