Retail Lender Improves Customer Experience and Average Handle Times by ~20% with Simplified Access to Customer Data Problem A disconnected customer experience remains a top complaint across the industry. To help alleviate this, Badcock needed to empower their agents with key customer profile information upon connection. Like many others, Badcock struggled to access customer data that was siloed across multiple applications without heavy IT integrations /investments. Solution LiveVox’s Unified Customer Database, Contact Manager (CM), enabled Badcock to easily centralize key customer attributes and interactions across all channels and applications in one location, eliminating previous data siloes. This empowered contact center managers to access and apply relevant data fields to the

Join for free to read