Case studies / Federal Public Health Service Belgium Federal Public Health Service Belgium (Logicalis SMC) The customer The Belgian Federal Public Service Health, Food Chain Safety and Environment was established in 2001. Her powers come from the former Ministry of Social Aairs, Public Health and Environment and the regionalized Ministry of Agriculture. The challenge When HP stopped developing HP Service Desk, we faced the choice of whether or not to switch to HP Service Manager. Ultimately we decided not to. The solution Projectmanager Marc Heyvaert: “After sending out a request for quotation to 10 suppliers we drew up a shortlist, which included ServiceNow. We ultimately chose ServiceNow because on closer examination it proved to be the most innovative solution.” The advantages

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