We are a leading provider of global IT solutions and managed services. Euroconsumers (Logicalis SMC) The customer Euroconsumers is a multinational consumer organisation which publishes consumer magazines in Belgium, Italy, Portugal, Spain and Brazil with a combined circulation of over 1.5 million. The challenge Project Manager Steve van de Camp: “The main aim was to standardise tools and processes.” The solution “From a selection ServiceNow emerged as the tool best suited to meeting our objectives. That brought us into contact with Logicalis SMC, who tackled the project energetically.” The benets “The set-up of Self Service, the Service Catalogue, Incident and Change Management has been completed. We’re now in the nal phase with Problem Management and expansions to Conguration M

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