We are a leading provider of global IT solutions and managed services. OLVG (Logicalis SMC) The customer Onze Lieve Vrouwe Gasthuis (OLVG) is the one and only top clinical hospital in Amsterdam, operating in the heart of an hectic, bustling world city. Quality and customer service are key in all processes. The challenge Saskia de Jong, Head of workplace Support AIT: “Our hospital wanted to make a next step towards professional ITSM, amongst others with an end user portal through which end users can handle most IT-issues themselves. The solution We have been working with ServiceNow for many years now and decided to use the ServiceNow portal facilities as well. The advantages Great advantage of ServiceNow is that you don’t have to buy additional modules all the time. You can use th

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