Case Study

Belgian Health Care Organisation Sees Outstanding Results Following ServiceNow Implementation

Belgian Health Care Organisation Sees Outstanding Results Following ServiceNow Implementation

Pages 3 Pages

The Federal Public Service for Public Health, Safety of the Food Chain, and the Environment in Belgium is tasked with organizing healthcare, funding hospitals, and ensuring compliance with EU food safety standards. With a workforce of 1,300 officials and around 200 external specialists, the agency recognized the need to modernize its IT service management (ITSM) to improve efficiency and service delivery.

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