We are a leading provider of global IT solutions and managed services. Obvion (Logicalis SMC) The customer Obvion is a modern mortgage lender that provides ‘mortgages with a conscience’ and works with independent advisors. The challenge Ronald Wetzels, Manager Information Management at Obvion: “In April 2011 we still didn’t have a fully edged ITSM tool. In view of our rapid growth, it was time for a major professionalisation drive to accompany its introduction.” The solution “We quickly became enthusiastic after an initial meeting with Logicalis SMC and ServiceNow. They are real ITSM professionals and ServiceNow is a mature solution that is also very user-friendly.” The benets “The solution was implemented rapidly. We didn’t have to rig up a project for it. It was a classic case

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