We are a leading provider of global IT solutions and managed services. Huntsman (Logicalis SMC) The customer Huntsman is a worldwide producer and marketer of various chemical products developed for a wide range of market segments. The challenge John Brown, Global IT Service Management Architect: “HP is discontinuing support for HP Service Desk in 2012. We decided to switch to HP Service Manager (HPSM). That was also a good opportunity for us to take another close look at the processes and create more links to other tools such as discovery tools and, for example, a conguration database.” The solution We looked for a specialist ITSM partner who could support us with the implementation and subsequent professionalisation. Logicalis SMC was selected as the implementation partner in a Req

Join for free to read