CASE STUDY Fallon Health Improves Operational Efficiencies and Customer Experience with Enhanced Payment Capabilities Fallon Health was in search of an Electronic Bill Presentment and Payment (EBPP) platform to enable policyholders to make online payments. They required a solution to simplify payments, increase customer self-service, and improve operational efficiencies. After switching to Invoice Cloud, Fallon Health realized several benefits, including: • Boosted self-service, paperless and AutoPay adoption • Increased customer satisfaction rates • Improved collections efficiency • Reduced workloads SINCE IMPLEMENTATION: By The Numbers: “Invoice Cloud delivered the flexible, self-service, online payment solution our members have requested. This solution has significantly decreas

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