Facilitating the Road to Recovery with HotSOS Case Study: Copthorne Kings Singapore Located away from the hustle and bustle of the city center, Copthorne King’s hotel is a 4-star Singapore Clean hotel that prides itself on delivering an impeccable hospitality experience, along with eminent cleanliness and hygiene standards. The hotel boasts 311 contemporary guestrooms, premium meeting and event space, restaurants, and high- end recreational facilities. The Challenge The Covid-19 pandemic is an unprecedented time for hospitality, presenting a multitude of operational challenges for the hotel. Leadership had to quickly adapt and define a new normal for efficiently conducting business. The hotel’s staff were not happy having to cover extra work during periods with reduced manpowe

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