Case Study
Excellent Customer Service is a High Priority for DES
1 www.easyvista.com Excellent Customer Service is a High Priority for DES DES combines services from the former Department of General Administration and State Printer as well as sections of the former departments of Personnel and Information Services. Several divisions from the Office of Financial Management are also part of DES. DES is tasked with a diverse set of IT and communications services, and manages contract negotiation and purchasing of software and hardware solutions as well as printing and publication-related services. DES also supports various technology systems across business-critical operations of state government. Chief Information Officer Dawn Tatman leads a team of 200-plus analysts and technicians who carry out the agency’s responsibility to directly support 2