EasyVista’s Service Apps turns Gonzaga’s Vision of a Self-Service Request Portal into a Reality
EasyVista’s Service Apps turns Gonzaga’s Vision of a Self-Service Request Portal into a Reality
2 Pageswww.easyvista.com CUSTOMER SUCCESS STORY EasyVista’s Service Apps turns Gonzaga’s Vision of a Self-Service Request Portal into a Reality • New ITIL version 3 compliant solution was greatly needed to keep pace with best practices and standards. • Legacy ITSM solution was “too flat” and not dynamic enough to handle the wide variety of requests coming from thousands of students and faculty. • In order to make a vendor change, the University’s class schedule dictated an intense, summertime deployment window. • Needed a self-service portal with customizable workflows to automate labor-intensive processes. OVERVIEW COMPANY SUMMARY Located in the majestic northeast corner of Washington State, Gonzaga University is a private, four-year institution of higher education with more than
