Civil Aviation Authority Lets the Possibilities Fly with EasyVista Service Management
Civil Aviation Authority Lets the Possibilities Fly with EasyVista Service Management
3 Pages1 www.easyvista.com As the UK’s specialist aviation regulator, the Civil Aviation Authority (CAA) balances a number of critically important objectives: ensuring the aviation industry meets the highest safety and security standards while giving consumers choice, value and protection when they fly. A public entity established by Parliament in 1972, the CAA has responsibilities in areas as broad as airports, airlines, airspace, drones, and more. THE BUSINESS CASE FOR SERVICE MANAGEMENT More than 1,000 people make up the CAA staff, including engineers, policy experts, legal advisors and business managers. A 40-person IT team supports this diverse staff. Five of them are assigned to the IT Service Desk, which processes about 1,000 support tickets every month, plus another 500 service re
