Driscoll Children’s Hospital Gives EmployeesExceptional IT Service With EasyVista
Driscoll Children’s Hospital Gives EmployeesExceptional IT Service With EasyVista
3 Pages1 www.easyvista.com CUSTOMER SUCCESS STORY Driscoll Children’s Hospital Gives Employees Exceptional IT Service With EasyVista THE CASE FOR SERVICE MANAGEMENT Driscoll has been recognized as one of the country’s outstanding hospitals when it comes to exceptional customer service. The staff understands that caring for young patients and their loved ones extends far beyond a diagnosis. It includes bonding with the child, empathizing with parents and treating each interaction as a chance to create a positive experience. That belief system is also embedded in Driscoll’s IT service desk. Paul Sanderford is the help desk supervisor for Driscoll, where he heads a team of 10 staff members who never forget that every time they assist an employee of the hospital, they are improving the exper
