Enhancing operational efficiency and regulatory compliance by automating processes About The Client Our client is a leading telecommunication operator in a European country, using state-of-the-art telecommunication solutions, including 5G technology, to develop services for its customers. With over 5 million contract customers, the company provides close to 18 million mobile telephony, pay TV and Internet services. The Challenge Our client’s call center receives around 100,000 calls from customers a day. Strict General Data Protection Regulation (GDPR) regulations grant individuals the right to ask organizations to delete their personal data, which includes recordings of calls. When such a request is received, the organization must comply without undue delay. In the course of a

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